WordPress.com Comment Problems? Here’s What’s Going On

Are you having problems leaving comments on WordPress.com blogs?

If so, then I’ve reported two problems I’ve been having today when trying to leave comments on blogs.

Details of problems.

When trying to leave a comment, I’m getting the problem as detailed in the following image.

A screenshot of a website comment section under the heading "Leave a Reply." Inside a bordered text field, an error message reads, "This block has encountered an error and cannot be previewed." At the bottom left, a profile photo of Hugh W. Roberts appears next to his name and a "Log out" link, with a dark "Comment" button in the bottom right corner.

When clicking in the comments box, the error message ‘This block has encountered an error and cannot be previewed,’ prevents me from being able to type anything.

Thankfully, the WordPress Engineer I spoke with was able to reproduce the same error.

The problem does not occur when leaving a comment via the WordPress Reader, providing I do not click the title of the post and open it in a new window.

This is what the engineer told me.

A screenshot of two support chat bubbles. The top message states that the support agent reproduced a comment error across multiple blogs using their own WordPress.com account, confirming it is not limited to the user's account. The bottom message explains that the comment editor encounters an error before accepting comments and that the issue is being escalated to developers for further investigation.

The other problem I started recently encountering when trying to leave a comment is being asked to sign in when I am already sign in.

A screenshot of a blog comment section under the heading "Add your thoughts or join the discussion. One relevant link is OK, more require moderation." Inside the bordered input field, an error message states, "This block has encountered an error and cannot be previewed." At the bottom, a default user avatar appears next to a red link prompt reading "Add your name," with a black "COMMENT" button in the bottom right corner.

As you will see in above image, I’m being asked to ‘Add my name.’

When I click on the ‘Add your name’ box, another box opens asking me if I want to log in using my WordPress account or log in as a guest.

Given I am already logged in, the engineer told me that it’s also something that should not be happening.

A screenshot of a support chat message bubble from a "Happiness Engineer". The text advises that repeated sign-in prompts might indicate a separate issue with the comment form recognizing the user's login, suggesting it can be investigated separately once the main comment issue is resolved.

They’re investigating both problems and are getting back to me. Once they do, I’ll update this post with details.

These problems may not be affecting all WordPress users, but since WordPress was able to reproduce them, I wanted to inform you all that help is underway if you are being affected.

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The featured image in this post was created using the WordPress image generator. AI was used to check for grammar and spelling mistakes and to help with the layout of the post.

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3 responses to “WordPress.com Comment Problems? Here’s What’s Going On”

  1. Terri Webster Schrandt avatar

    Hi Hugh, somehow I left the comment meant for you on Eugi’s post. Looked like she reposted it. Oops. Thanks for sharing this info. I’ve encountered the log in issue for months. But this error comment block is new to me. OK to comment through the reader rather than clicking through the email notification.

    1. Hugh W. Roberts avatar

      Lol, no problem, Terri.

      For now, I have to comment on other WordPress.com blogs via the Reader. Thank goodness I can do that; otherwise, I’d have been totally lost. I’m just glad that WordPress were able to duplicate the fault. Thankfully, this new problem only started happening this morning, so after my two weeks of hosting Sunday Stills. I’m glad of that.

      1. Terri Webster Schrandt avatar

        I’m sure SS kept you busy. Thank you again, my friend!

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