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WordPress Problems: Don’t Panic! How To Solve Issues Quickly

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Hugh W. Roberts

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Do you encounter problems using WordPress? Are your posts not aligning correctly, or are you unable to leave comments on certain blogs? What’s causing these problems? Is it WordPress, or are you or your device causing them?

Light blue image with the words 'WordPress Problems: Don't Panic! How To Solve Issues Quickly' in white text
Don’t panic when WordPress causes you problems. The problem could be you!

Like any online website, the WordPress platform experiences problems. Bugs occur. They can often cause havoc for users. Sometimes, things don’t go to plan when new updates are released.

But what causes these problems, and how can they be fixed?

Case 1 – Your posts are not displaying correctly.

A few years ago, a reader informed me that my blog posts were not displaying correctly.

I checked my blog and couldn’t see any problems. I used another device and couldn’t see any issues.

I contacted the WordPress Happiness Engineers. They assured me that from what they saw, there were no problems with how my blog posts were displaying. They even sent me screenshots and some short video clips showing me what they were seeing at their end.

But I was still not happy.

I decided to write and publish a post about the problem.

I asked my followers to check some of my blog posts and let me know if there were any problems with how they were displaying. Over 100 people came to my call for help. Only one person said there was a problem with how my posts were displayed, and this was the person who reported the problem to me.

It turned out that the problem wasn’t my blog or WordPress. The problem was the device belonging to the reader who reported the issue.

I asked them to make sure their device had the latest updates. They never informed me that my blog was displaying incorrectly again.

Case 2 – I can’t leave comments on certain blogs.

I recently saw a post from a blogger who said he had problems leaving comments on certain blogs.

He named the blogs so they knew who they were and apologised, saying that his comments were being cut off as he wrote them.

He asked if anybody else was having the same problem when leaving comments.

By the time the responses came in (and all were saying ‘No’), he’d gone to another device. He tried leaving comments on the same blogs. They all worked, and he came back and apologised.

The problem was caused by the device he was using. He updated the device’s software and also tried using another internet browser, and his comments worked.

Case 3 – When was the last time you cleaned your house?

Some of my WordPress data and stats were not displaying. ‘Have you tried clearing your browser history, cookies and cache on your computer?” somebody asked?

I did the clear-out, and the data all showed up.

Like your home, your blog device needs some housekeeping to keep it working correctly.

Case 4 – Have you tried the most popular advice when things go wrong?

A user contacted me saying they could not leave comments or ‘likes’ on any blog posts. She was using the Jetpack app on her mobile phone.

I told her to try signing out of the Jetpack app, delete it, reinstall it and sign in again.

Problem solved.

Case 5 – Has the blog theme you’re using been retired?

Another WordPress user was experiencing many problems with her blog. Her posts were not aligning correctly, and some readers contacted her to say they couldn’t leave comments. The sharing buttons at the end of her posts were also not working. There were also other issues like certain tools no longer working.

She contacted WordPress, which informed her that her blog theme was retired and was no longer supported. The advice was to change her theme. She didn’t want to change the theme; she liked it. She tried working around the problems. That worked for a while. Then, the issues worsened, and she eventually gave up on her blog.

The WordPress platform wasn’t the problem. The device she was using wasn’t the problem. She was the problem for refusing to change to a theme that WordPress supported.

If your theme has been retired, you will find this notice on the theme’s info page:

Image showing the message 'This theme has been retired' on WordPress
Has your WordPress theme been retired?

When a theme is retired, it no longer appears in the list of themes at Appearances – Themes or at Appearance – Theme Showcase if using the Classic Editor.  

But, if the theme is already active on your site, you can continue to use it. Some retired themes will usually stay available for the lifetime of your site or blog without any issues. However, if you continue using a retired theme, you should note the following:

  • A retired theme no longer receives WordPress updates or new features. This includes security updates that protect your blog from spammers and hackers.
  • A retired theme should continue functioning on your site. However, WordPress does not guarantee that it will always work well with its ever-evolving software.
  • You may lose access to certain features like sharing and reblog buttons, blocks, writing tools and clicking the ‘like’ button.

If you still use a retired theme, you will likely encounter problems at some point. Visitors to your blog may also experience problems viewing it correctly or engaging with you.

How do I change my WordPress theme?

Some bloggers are terrified of changing the theme of their WordPress blog. It can seem like a daunting task.

Once upon a time, changing your WordPress blog theme was a nightmare. I recall the first time I changed the theme of my blog. It took a whole weekend to finish.

But changing the theme of your WordPress blog is now easy and quick. WordPress provides full details on how to do it on the ‘Change your theme‘ page.

Have you checked the WordPress forum?

A user experiencing problems with their WordPress blog does not necessarily mean that other users are experiencing the same problems. Sometimes, problems can be exclusive to one blog (as in some of the above cases).

The WordPress forum page is great for determining if problems affect other users. Here, you can report issues and check what other issues users are experiencing.

Another way to find out if other users are experiencing the same problems with their WordPress blog is to ask them (as I did in Case Number One). Sometimes, issues can be theme-related. Once reported and provided the theme has not been retired, WordPress quickly fixes theme-related problems.

Let’s Wrap It Up!

  • Like any website, the WordPress platform will suffer from bugs and problems.
  • While some problems are widespread, many problems can be caused by a user’s device when blogging, especially if the device is old and does not have the latest updates installed.
  • If you can access another device, try using it to determine whether the problem is only related to one device or a certain web browser.
  • Some problems are related to themes. If a theme has been retired, consider changing to one WordPress support.
  • Changing your blog theme is now easier and quicker.
  • You can check if other bloggers are experiencing the same problems you’re having with your blog by asking them, posting on the WordPress forum, or doing both.
  • Consider that any issues lie outside of WordPress first before blaming them solely.
  • Ensure all devices you use to blog have the latest updates.
  • Report issues and problems to WordPress. They may not know about issues unless you report them.

Are you experiencing any problems using WordPress? Have you checked if the issues are sitewide or only affecting you? How do you deal with issues using the WordPress platform?

Layout, content, settings, and format might differ on self-hosted blogs.

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84 responses to “WordPress Problems: Don’t Panic! How To Solve Issues Quickly”

  1. Alison avatar
    Alison

    thanks for this Hugh, it’s definitely the device I use! But sometimes it’s the only one available at the time. Anyway as you point out there’s definitely ways around it

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      There usually is, Alison. I had the same problem a few weeks ago with leaving comments (being asked to sign in when I already was). After clearing the cache and cookies, the problem disappeared. Some websites seem very sensitive to too much cache and cookies on a device.

      Reply
  2. olganm avatar
    olganm

    Thanks, Hugh. Very wise advice, as usual. I’m bookmarking this one, as I’m bound to need it at some point in the future. ♥

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      I hope you do not have to refer to it, Olga. But glad it’s helpful. Often, we are the cause of problems but will blame something or somebody else.

      Reply
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  6. Kay Castaneda avatar
    Kay Castaneda

    Your post has so much helpful advice, Hugh. I’m going to go through the blogs I subscribe to and cancel some. Getting notifications every day causes me stress so I will turn that off. There are a few blogs that post several times a day! That might not bother some people but it gets me irritated. Five blogs to follow is enough for me at this time.

    I really appreciate this comment of yours. “Like your home, your blog device needs some housekeeping to keep it working correctly.”

    Do you think WordPress hosted blogs are better than self-hosted blogs? I’ve been on WP for about six years and always had a regular blog with them. Last year, I switched to a hosting service. Now I’m not sure if that’s the best option. Thanks Hugh.

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      Too many notifications of new posts can be overwhelming and cause blog guilt when somebody can not keep up with reading and commenting on all those posts, Kay. It’s a good reason to turn notifications off, especially on blogs that publish more than once daily. However, you can also set notifications to come in weekly, so you can then choose which posts to read at your leisure.

      Blog housekeeping is not just a task, it’s a responsibility that many bloggers overlook. Neglecting it can result in outdated, dull, and boring blogs, often full of broken links that frustrate readers and may lead them to unfollow. By committing to regular housekeeping, you can keep your blog fresh and engaging.

      I’ve read many posts about the pros and cons of self-hosted v’s WordPress.com. While self-hosted gives a blogger a lot of freedom to do what they want with their blog, a WordPress.com blog offers users security without worrying about updates. I’ve always been a WordPress.com user, and I prefer to have the security of knowing that WordPress is taking care of everything for me. Plus, they are there should I require any help.

      Reply
      1. Kay Castaneda avatar
        Kay Castaneda

        Thanks for replying, Hugh. I have blog guilt as you say. I went through my list of blogs I follow. There were several that Ì don’t remember following. A few hadn’t posted anything in years so I deleted them. I set weekly notifications for most blogs. Only 5 have daily notifications. I will see how that works out! 🙂

        Reply
        1. Hugh W. Roberts avatar
          Hugh W. Roberts

          Good luck with it all, Kay. At least you’ve given it a try and already unsubscribed from a few blogs that are no longer publishing posts.

          Reply
  7. Terri Webster Schrandt avatar
    Terri Webster Schrandt

    I scrolled through some of your comments, Hugh. First of all your advice is spot on, as usual! Aside from a few glitches when the jetpack app launched, most issue have been resolved. I still get anonymous comments, (which I believe are also theme-related) and I agree that dealing with Blogger is a pain. I have one blogger friend who uses it. I encouraged her to migrate to WordPress, but I guess not. I just noticed the last commenter before mine came up as anonymous, too ;)

    Another blogger has had issues with her theme and though I encouraged her to make the change, telling her its super easy than it was 2 years ago, I noticed she hasn’t changed it. I know this because I used the same theme several years ago and recognize the layout.

    I’m sorry to read a blogger threw in the towel because she couldn’t bear to make changes. It’s funny how many bloggers dislike change when it comes to their blogs. I’ve enjoyed the block editor and other changes. I really like using my mobile phone for reading posts/links for Sunday Stills and its rare that I can’t read from it. We’ve been busy and sitting by a computer on road trips is impossible!

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      Anonymous comments can also be left if you’ve turned off the settings that require visitors to be logged into WordPress or have a WordPress account, Terri. I have that setting turned off on my blog because I want to make it as easy as possible for visitors to comment. Nobody should have to jump through lots of hoops to engage. Switching the setting off can mean lots of spam comments, but WordPress takes care of those comments, and I see very few.

      I concluded that fighting WordPress changes is pointless. It only raises stress levels, so it is better to adopt change and see it as a good thing. Some bloggers also seem to go into hysterics when something goes wrong instead of stepping back and taking a closer look at what is actually causing a problem. It’s not always WordPress. It’s sad when somebody publishes a post blaming WordPress for problems, and many others join in the comments section when those problems may be being caused by somebody’s device, a web browser, a retired theme, or even the WiFi. The worst comments I see are, ‘Oh, WordPress is a mess at the moment. There are so many problems with it…’ yet they don’t go into what those problems are or whether they’ve reported them.

      Reply
      1. Terri Webster Schrandt avatar
        Terri Webster Schrandt

        I’d forgotten that allowing anyone to comment might mean a anonymous comment. I’ll have to check my settings. I have a few neighbors that read my blog and are not bloggers. I might have been one of these complainers for a bit, Hugh. There was a point last winter? when the problems were pretty acute on the WP end of things. But I reached out to HE, time went by and most everything worked out. Your posts are always so helpful. so keep them coming!

        Reply
        1. Hugh W. Roberts avatar
          Hugh W. Roberts

          I searched on WordPress today for ‘WordPress Problems,’ Terri. No surprise that I found many posts complaining about how bad WordPress is and how poor WordPress are at sorting out problems. The comments sections were all full of others complaining, saying how bad WordPress is and how bad they are at customer service. Yet, even though the person who published the post then goes on to say that WordPress helped them (in the comments section) and that all they had to do was clear the cache, browser history and cookies on their device and that the problems are now sorted out, people still left comments complaining. It was not long before I could see that it was the same people complaining. It makes me wonder why they continue to use WordPress if things are so bad for them.

          Reply
          1. Terri Webster Schrandt avatar
            Terri Webster Schrandt

            Shaking my head, Hugh! I’ve suggested to several bloggers their old themes may be at fault. If blogging is important to all of us, shouldn’t we take the time to make appropriate adjustments? Old software on computers causes issues, I’m sure folks make sure their software is up to date.
            I’m amazed at what WordPress does for us. Self hosting is for the birds 😁

            Reply
            1. Hugh W. Roberts avatar
              Hugh W. Roberts

              Exactly, Terri. I do wonder why some of these complaining bloggers who dislike WordPress so much continue to use the platform. It makes me think that things are not as bad as they seem to tell us all.

              We call all but try and help, but it seems some prefer to battle on than take some advice and blog happily.

  8. Eugi avatar
    Eugi

    Thank you so much for this post, Hugh. Your tips and highlights lead to interesting discussions which are also helpful. I’ve actually been problem free until yesterday and I had issues with my post titles. I have an FSE theme and what I like about it is it can be reset which solves most of the problems. Plus, you don’t have to reset the entire site but only the template that has problems.

    When I travel, I use my own wifi gadget because I don’t trust public wifi’s. Also, if I have problems with my internet provider, I use my wifi gadget to report an outage. My internet provider and wifi gadget are with different companies so if one has issues, I can still operate my devices using the other company.

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      Hi Eugi, can you reset the theme, or does somebody at WordPress need to do it? Resetting a theme sounds like a great idea, but I don’t believe that can be done with the Classic themes.

      I have two Wi-Fi channels at home. It’s strange that while using one of them, I can have problems accessing sites, yet everything works fine if I switch to the other Wi-Fi channel.

      Reply
      1. Eugi avatar
        Eugi

        Hi Hugh, I can reset the theme myself or just a portion of it for example the header. FSE themes are like a puzzle with various templates and patterns conducive to that particular theme. I don’t know if you can reset the Classic themes.

        Reply
        1. Hugh W. Roberts avatar
          Hugh W. Roberts

          How wonderful that you can reset FSE themes yourself, Eugi. I like that and see it as a big benefit of having an FSE theme. You can’t do that with the Classic themes.

          Reply
          1. Eugi avatar
            Eugi

            It’s a big benefit, Hugh, especially for me since I sometimes mess up my theme when attempting to make changes.

            Reply
  9. Cathy Cade avatar
    Cathy Cade

    The thing that’s annoying me at the moment is having to log in to reply to comments on my own blog!

    But, strangely, I don’t need to log in to leave this one here… I see my photo already at the bottom of the box!. I’ll have to try logging out of my blog and in again and see if that helps.

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      Logging off and in again often helps. Try doing the same if you’re using the Jetpack app on a table or phone. If you’re using a laptop or desktop computer, try clearing the cache, cookies, and browser settings. The latter always works for me.

      Reply
      1. Cathy Cade avatar
        Cathy Cade

        I spooke too soon. In spite of havinv identified me, WP wanted me to log in again because I was n’t logged in as myself (!!!) i fear ther is confusion between my personal emil login n chrome and my ‘writerly’ email login. Especially since I’m using hubby’s laptop…
        It’s all too much in this heat !

        Reply
        1. Hugh W. Roberts avatar
          Hugh W. Roberts

          Yes, it’s best to stick to just having one login details to save confusion.

          Reply
  10. Brenda avatar
    Brenda

    Great post as ever, Hugh. I try to do blog housekeeping regularly and do check that my theme I’d still current. I agree that people don’t always think about their own device as a source of the problem, but we should explore everything. Sometimes we try different things and cause problems because we don’t really understand what we’re doing. One of my biggest “faux pas” was changing font colour for my posts. Sounds straightforward, but on the Web, my articles were fully highlighted in yellow – not my intention

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      Many bloggers fail to do blog housekeeping, Brenda. Then, they wonder why they have problems with their blogs and usually blame WordPress.

      I remember the ‘highlight yellow’ incident and somebody pointing it out to you. There may have been a bug with the blog theme you were using. I know of another blogger who did the same, but her blog ended up having faint grey text on a white background. Although I’ve told her about it, she still hasn’t done anything about it. No wonder the comments section of her posts are now like ghost towns.

      Reply
  11. Janis @ RetirementallyChallenged.com avatar
    Janis @ RetirementallyChallenged.com

    I don’t think my theme has been retired but I’ve been considering updating it so I will definitely check out that tutorial.

    I don’t even try to leave comments using my iPad anymore. So many don’t go through so it’s not worth the hassle. Even if I read a post on my iPad, I wait until I get to my desktop to comment. Unfortunately, sometimes this means that I forget to comment. I have followed a blogger for a long time but suddenly I can’t leave a comment on her site, no matter what device I use, or how I try to enter my comment. She’s not on WordPress but she has tried to get help with the issue and hasn’t yet fixed it. Others can leave comments so maybe it’s just me.

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      Are you sure your comments are not ending up in the spam folder of the blogger for whom you’re leaving the comment? My comments on one blog I follow always end up in her WordPress spam folder. I usually message her and ask her to check; my comments are always there. I’ve no idea why they go straight to spam, but I did suggest the blogger check her spam folder more often, especially as she found other genuine comments there. If you’re using the Jetpack app on your tablet, I’d recommend signing out, deleting the app and reinstalling it again. That may work.

      I’d say the problem is more at her end. I gave up leaving comments on the ‘blogger’ platform because it makes you jump through hoops to leave a comment, and the majority never go through. It shouldn’t be like that.

      Reply
  12. petespringerauthor avatar
    petespringerauthor

    I don’t usually complain about WordPress, but lately I’m far more frustrated by several things:

    1. Reaching a happiness engineer is damn near impossible lately. Since I’m not particularly tech saavy, I need their help. I find the AI help confusing. The last time I kept asking to speak to someone. Finally AI said someone would contact me in the next 24 hours. It took four days. I managed to muddle through and solve the problem on my own in an hour, but I know an expert would have solved it in under a minute. It was a giant waste of time.
    2. Some blogs ask me to log in when I’m already logged in. I blog on two different devices and each remembers some passwords. When I can’t remember, it tells me to reset my password. Then, I get on the other device, and the old password of course does not work. Then, they want all of this two-step verification, and that usually means hunting down my phone.
    3. My grammar program, which I’ve updated, works on fewer and fewer themes.

    I could go on, but I don’t want to turn this into a rant when I’m largely happy with WordPress. Most of us like familiarity, and they often have updates and “upgrades” that cause a host of other problems.

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      It is a shame that WordPress has followed many other companies in adopting the ‘Help-bot’ approach. However, they have hsometimes been helpful when I have needed assistance.

      And I’m still able to get help from a Happiness Engineer via the following route –

      a. Open the Help Center by clicking the question mark icon in the upper right corner of your blog’s dashboard.

      b. Click “Still need help?” at the bottom of the Help Center.

      c. In the chat window, type “Connect me to a Human”.

      d. Click “Contact WordPress.com Support” to reach the support team.

      However, access to Happiness Engineers now depends on your WordPress plan. Those on a free or personal plan have no access. Those on the Premium plan have access to the Happiness Engineers Monday through Friday between 09:00 and 17:00. Those on the business (and above) plan have access 24/7.

      I’d recommend logging out if you’re using a tablet or phone and the Jetpack app, deleting the app, downloading it again, and logging back in. You can also turn off Two-Step verification, although I would not recommend it. I get the two-step verification notification on my Apple Watch and iMac, so I don’t need to find my phone to do it.

      I use Grammarly, and it sometimes doesn’t work on WordPress. However, if I log out of the post I’m working on and log back in again about an hour later, it seems to work again. I’ve no idea what causes that problem.

      Reply
      1. petespringerauthor avatar
        petespringerauthor

        Thanks for all of the suggestions, Hugh. I’ll try some of these things and see if I have better luck. I have a paid plan, but I need to be more conscious of the hours to ask for help.

        Reply
        1. Hugh W. Roberts avatar
          Hugh W. Roberts

          It’s a shame WordPress has cut back on whether and when the Happiness Engineers are available, depending on your WordPress plan. But they seem to be following the same route as many other companies doing the same thing, Pete.

          Reply
  13. Travtrails avatar
    Travtrails

    I recently changed from premium to free as I am in midst of deciding whether to continue blogging . I retained my domain name. The result now I cannot post any pictures on recent travel piece as I have saturated the entire 3 GB .
    I do not want to pay also

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      This post may help in freeing up space in your blog’s media library.

      5 Things You Can Do To Free Up Media Space In Your Blog’s Media Library.

      Reply
      1. Travtrails avatar
        Travtrails

        Thank you. I will work on the suggestions.

        Reply

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Welcome to my blog. I’m delighted to have you here. This is the place to discover tips on blogging and WordPress, flash fiction, photography, and more. I enjoy engaging with my readers, so please feel free to explore, join discussions, and contact me. I’m happy to assist! Find out more about me and my blog by clicking the ‘Meet Hugh’ button.

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