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How to Fix Commenting Issues on WordPress Email Notifications: A Simple Solution

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Hugh W. Roberts

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How to Fix Commenting Issues on WordPress Email Notifications: A Simple Solution

If you receive email notifications from WordPress about new blog posts, you might face difficulties leaving comments on certain blogs.

When I attempt to leave a comment, I receive an error message.

Image of an error message that appears when trying to leave a comment on WordPress.
The error message.

This issue only impacts comments made when opening posts from email, not those via the WordPress Reader or the bell icon in the notification centre of my blog.

The issue still exists at the time of this post. However, I have found that comments go through when replying to the You can also reply to this email to leave a comment message (see the image below).

Image highlighting the 'You can also reply to this email to leave a comment' link on a new post notification from WordPress.
Leave your comment via the ‘You can also reply to this email to leave a comment’ link.

You’ll see that it’s like replying to an email rather than leaving a comment on the post, so press the reply button to the email, draft your comment and click the send button. When you check the post, you’ll see your comment unless it’s waiting for approval by the blogger for which you’re leaving the comment.

I recently came across this message. I’m unsure how long it’s been appearing in WordPress emails, whether WordPress has temporarily added it to email notifications to address the issue, or whether it’s a permanent fix. Next time I talk with WordPress, I’ll ask them and update this post.

The important thing is that this method of leaving comments works, so there’s no longer a need to remember to copy comments before submitting them.

Update: See the below response from a staff member at WordPress to me.

An image of a comment from a member of staff at WordPress about the problem involving not be able to leave comments via the WordPress new blog post notification email.
WordPress is working on the problem that is causing some comments to fail.

I inquired with WordPress about whether the text ‘You can also reply to this email to leave a comment at the bottom of their notifications is a recent addition. They confirmed that this specific wording is new; however, the ability to leave comments by replying to emails has been available for a long time.

Update 2

WordPress has now resolved this problem. I’m no longer seeing the error message.

However, if you still get the ‘Sorry, this comment could not be posted’ message when leaving comments, please contact WordPress.

Is this commenting problem affecting you? Please feel free to ask any questions by leaving a comment.

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58 responses to “How to Fix Commenting Issues on WordPress Email Notifications: A Simple Solution”

  1. Jules avatar
    Jules

    Appriciate the link. I copied it for another time.

    I haven’t changed my theme in years because I am aftraid I won’t be able to do what I know how.

    I understand progress is needed. It would just be nice if there were options instead of forced compliance. I do not like or use the Block Editor. And I am able to (at this point) still choose.

    All the best.

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      If you’re having no problems with your blog, there is no reason to change your theme other than perhaps to refresh its look. However, if the theme you are using has been retired by WordPress, it will no longer receive support, which could lead to issues. I’ve seen many bloggers use workarounds to address difficulties caused by unsupported themes. Sadly, some have abandoned their blogs altogether rather than resolve the issues by switching to a supported theme.

      WordPress provides tutorials on changing themes. If you’re still not confident, is there someone (who is tech-savvy) you could ask to sit with you while you explore changing the theme?

      I know some users do not like the block editor, but there is an option to use it via the Block editor without using any of the other blocks. It just takes a few clicks to set up and is better supported by WordPress than the old-style classic editor.

      Reply
      1. Jules avatar
        Jules

        Thanks – As I have no tech support locally and haven’t had much success with tutorials, I think I’ll just stick with what is working. At least for the moment.

        As with any buisness… the buisness needs to address those who are not equipt to deal with more moderned updates. Especially dealing with computers. There is a whole generation that probably doesn’t even own PC’s though they might have smart phones… and even then only know how to use perhaps a 1/4 of what the phone can do. I know I’m still learning how to use my smart phone. But I don’t use it like a PC. I rarely text. But then that’s just me…

        I appriciate your input. ~Thanks

        Reply
  2. Did You Miss Any Of These? Monthly Round-Up - February 2025 avatar
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    […] How to Fix Commenting Issues on WordPress Email Notifications: A Simple Solution […]

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  3. Urspo avatar
    Urspo

    yes yes yes you have addressed a common complaint I get from my readers. I hope this works.

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      It definitely works. Please let your readers know.

      Reply
  4. Sunday Stills: #Fresh Needs a Bold Refresh – Second Wind Leisure Perspectives avatar
    Sunday Stills: #Fresh Needs a Bold Refresh – Second Wind Leisure Perspectives

    […] Comments are still a bit twitchy, but please check out Hugh’s post for information: How to Fix Commenting Issues on WordPress Email Notifications: A Simple Solution […]

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  5. masgautsen avatar
    masgautsen

    Thank you for this tip! I did not know and have never noticed it. Always great to have this type of knowledge if you need it!

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      Good to hear this problem hasn’t affected you. According to WordPress, it’s affecting about 25% of users.

      Reply
  6. Lookoom avatar
    Lookoom

    When I get this message on a comment that can’t be saved, I simply reopen the post and input the comment again, it always works the second time. It’s as if there’s a time limit for a reply to be accepted.

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      It hasn’t always worked for me the second time. That’s why I now reply to the email rather than remember to copy my comment. This new method has not let me down yet.

      Reply
  7. Linda Schaub avatar
    Linda Schaub

    I have not been able to “like” a comment for other’s posts here on Reader for several days. I can reply and like in my own posts in Reader however.

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      I’m not having that problem, Linda, although I don’t use the WordPress Reader very much.

      Reply
      1. Linda Schaub avatar
        Linda Schaub

        I’m still having the problem tonight Hugh. Terri (Webster Schrandt) suggested I try using Chrome so I’m going to do that instead of using Edge. I couldn’t view photos on her post … it was a square with nothing in it.

        Reply
        1. Hugh W. Roberts avatar
          Hugh W. Roberts

          I use Chrome and find it excellent, although, like any internet browser, I have to clear the cache and cookies every now and again to keep it updated and working correctly. I also have it set to download the latest version, again to stop any problems.

          Reply
          1. Linda Schaub avatar
            Linda Schaub

            Well, I will have to have a second browser then I think Hugh. I’m really not crazy about Edge, especially if it is giving me all these issues. I used Chrome for years, seamlessly, but I’ve read several articles saying that Microsoft is dissuading the use of Chrome for Windows 11, so that is why I hesitated. Bing is not a stellar browser though (in my opinion).

            Reply
            1. Hugh W. Roberts avatar
              Hugh W. Roberts

              Make sure you have the latest version of whichever browser you use, Linda. And clearout the cache and cookies every now and again too. It all helps.

            2. Linda Schaub avatar
              Linda Schaub

              Okay, thank you for your advice Hugh. I just started using a VPN (through a service, as opposed to a browser), but I don’t think that is the problem as every other internet site has worked well.

  8. Janis @ RetirementallyChallenged.com avatar
    Janis @ RetirementallyChallenged.com

    I also have been having issues with leaving comments and it can be very frustrating (although it seems to have gotten better lately). I try to remember to copy my comment and, if the error occurs, I go back and paste the comment in again. That seems to work (why? I don’t know) but what a hassle. I’ll try that link next time. Thanks!

    Reply
    1. Hugh W. Roberts avatar
      Hugh W. Roberts

      It’s certainly a pain having to copy and paste comments, Janis. However, the new method of leaving comments in my posts also works, so you don’t need to remember to copy the comment before submitting it. No more having to remember to copy comments.

      Reply

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