Although I’m currently on an extended blogging break, I wanted to give everyone an update for the ‘Help A Blogger’ post I published in early June. To find out what blogging problems some readers were experiencing and what answers I got from the blogging community, click here.
Basically, the problem some readers were experiencing when reading my blog posts was the menu bar and header of my blog sticking and, in some cases, only giving the reader a limited amount of screen space on their device to read posts.
I contacted the Happiness Engineers at WordPress about the problem and, over the course of a few weeks, they carried out many tests for me. They also wrote and applied some CSS coding to my blog to stop anything sticking when scrolling. The results were excellent (for many), and here’s what WordPress told me –
‘If some users can still see the menu stick, it is possible that they have the website cached on their end. Is there any chance that you can ask them to clear their browser cache to be sure? We have some instructions here: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
I have checked in a few browsers, including Chrome on a laptop, and I do not see the menu sticking. The only remaining part that I do see when scrolling is the menu button, but not the rest of the menu, and it is not making the reading window any smaller.’
The comments I received were excellent because they told me who was having the problem (about 5% of those who responded) with the menu and/or header sticking, as well as some other vital information that could be connected to the problem.
Val, from the blog Colouring The Past, left this comment –
I’m using Firefox, and it’s fine for me. No sticking. However, I had a similar problem in my own blog’s editor about half an hour ago when the whole left slider bar went missing, so I couldn’t do anything. I refreshed the page using the F5 key on Window 10 on my desktop (which clears the old page view), and that worked.
One way Debby Kaye – or anyone else – can get around a (hopefully temporary) problem is to use Firefox which has a Reader view (in the address bar at the right), and when that’s clicked on, the page should display without any distractions. They then wouldn’t see any of your stuff in the sidebar or header, but they’d be able to read your post. And if they can’t, then it’s probably a problem with something on their computer or device, not with the site.
Liesbet, from the blog Roaming About, left the following comment –
Hi Hugh! In the past, I never had issues with reading your blog on my laptop, using Chrome. On my iPad, however, I’ve had different problems of which the sticking header was the least (so, I never mentioned that when I alerted you to leaving comments not working out, a while back). All this was in the past.
At present, no issues on my computer with the header/menu sticking. The menu is always present on the top of the page, using up about a fifth of the screen. The text of your blog scrolls underneath it, nothing annoying.
On my iPad, using Safari, your menu sticks to the top of the page and stays there, as the rest of the blog scrolls. This menu part takes up about half of the screen when held in the horizontal position. No header visible. Interestingly, when I turn the screen in the vertical position, the menu does not stick and is not a part of the reading experience.
I think some of the issues we are all experiencing with our blogs have to do with the browsers and operating systems of our devices. Technology changes so quickly and has become so complicated. Nobody can figure out conformity across the devices…
Liesbet’s comment was interesting because I’d seen firsthand on my brother-in-laws iPad how the menu of my blog was sticking. However, when turning the iPad in a verticle position, the menu stopped sticking! Thanks for that tip, Liesbet.
Some of the other comments mentioned that the problem was only happening on specific devices. When WordPress applied the new CSS coding, the problem disappeared for many readers, but not all.
Sue, from Sue Vincent’s Daily Echo, left this comment –
I was only getting a few lines beneath the header until today…which made reading difficult… but assumed it was my end. Whatever you have done has made it much more readable.
It was also interesting to read in the comments that people were experiencing the same problem with the menu and/or header sticking when reading other blogs. I only found out it was happening because one of my readers, Debby Kaye, informed me. Note – I’d recommend that you ask a couple of your readers if they are experiencing any problems when reading your blog. Often, we only find out these problems when somebody points them out to us.
WordPress have assured me that they have done everything possible to stop the header and/or menu of my blog sticking. We’ve agreed that if the problem still exists, then it’s down to the software or kind of device being used by the user. I’ve never been one to ‘pass the buck’, but I can now not see any other reasons why the header and/or menu of my blog sticks when reading a post. From what I’ve been informed, it’s only a minimal amount of readers who are still experiencing the problem.
My thanks to Debby Kaye who highlighted this problem to me, and to everyone who came to my aid, did some testing and left me a comment with the results. I’d also like to pass my thanks to the Happiness Engineers at WordPress who did a brilliant job.
I still welcome comments from anyone about this subject, especially if they have a solution which may help those readers still experiencing the problem of the blog header and/or menu sticking. And, of course, it goes without saying that I welcome comments from anyone who may be experiencing any problems when reading or viewing my blog. If we’re not told, then we won’t know about it.
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