Help A Blogger

Writer and author Debby Kaye has recently informed me that she is having problems reading my blog. Both the header and menu on my blog were sticking when she was scrolling through a post, meaning that she only had a four to five-inch space on her screen in which to read a blog post. Debby informed me that it’s something she’s encountered on a number of other blogs, too.

After various discussions and emails with the WordPress Happiness engineers, they asked me to add some coding to the CSS feed on my blog. I duly did this and waited while Debby tested everything out. Unfortunately, although the header of my blog was no longer sticking when scrolling, the menu still was! I went back to WordPress, who added some more coding to the CSS box, and was asked to try again.

Unfortunately, no luck! Debby told me that the menu on my blog still sticks when scrolling. WordPress assured me that, from their end, it was no longer happening and included a short video clip showing me my blog and what happened when scrolling. On the video, nothing was sticking, and I now find myself stuck in the middle of something I seem not able to find the solution for.

WordPress did come back with a solution, which I detail below, but I wanted to also ask you, my readers, what you see when scrolling up and down on my blog. This is what WordPress told me.

‘If some users can still see the menu stick, it is possible that they have the website cached on their end. Is there any chance that you can ask them to clear their browser cache to be sure? We have some instructions here: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache

I have checked in a few browsers, including Chrome on a laptop, and I do not see the menu sticking. The only remaining part that I do see when scrolling is the menu button, but not the rest of the menu, and it is not making the reading window any smaller.’

Here’s where I am asking for your help. When scrolling on my blog, what do you see? Does the header and menu on my blog stick, leaving you with very limited space to read my posts? Or, is everything working fine and you’re able to read my posts without any problems? Please leave me a comment and let me know. I’d really appreciate it if you would include the following information when leaving your comment.

  • What’s sticking? Is it the header and menu, just the header, just the menu, or neither?
  • Do you have enough space on your screen to read my posts if the header, menu, or both are sticking?
  • What device are you using to read my blog posts? – Desktop, laptop, tablet or phone?
  • What internet browser are you using? Chrome, Internet Explorer, Safari, Firefox, etc?

Once I have enough information, I can then go back to WordPress with the results.

I’d be interested to know if anyone else has (or is) experienced the same problem and, if so, what they did to resolve it.

#blogginghelp #blogging #WordPress

Thank you so much for your help.

© 2018 Copyright – All rights reserved – hughsviewsandnews.com

 

136 comments

  1. I’m glad you’ve taken the time to highlight the issue. It helps other bloggers realise that problems can occur and more importantly, that they can be resolved.
    Everything is working well my end. 😁

  2. Hi, Hugh. I am using Google Chrome as my browser. I am able to read the post with no problem, although I do have to scroll as I read. The menu is always above the post, but not the header. I use a laptop computer, currently a Toshiba. Also, I’m using Windows 10. Don’t know if either of those makes a difference, but it might be helpful to know.

    1. Thank you so much for letting me know, I really appreciate it. Although the menu is sticking, I’m glad you still have enough room on your screen to read the blog post you’re looking at. Scrolling is good, especially when it’s a rather long post.

  3. Like many of the other bloggers have said, your blog looks okay to me, header, menu and all. I’m using Firefox on my laptop, full screen and minimised screen. Your post made me wonder about how our blogs look in different browsers and devices, and sometimes CSS coding might work for one browser or device and not another. I found this the case when I was playing around with CSS adjusting my blog’s overall width, and had to make sure to be very careful about specifying specific margins for different screen resolutions and widths. It can take a while to solve such issues, and when I had display issues I also turned to the WP Engineers for help. It can be a bit of back and forth, but I’ve found that they are always very helpful and knowledgeable.

    1. Thanks for all the information, Mabel. I appreciate it.

      I’ve had several long chats with WordPress about these problems some readers are experiencing and we’ve now come to the conclusion that it’s being caused by the technology and software readers are using other than anything I’ve done to my blog’s settings. I’ll be publishing a follow-up post very soon.

      1. It’s great to hear that there are solutions to solve these tech and software issues, and there is help. It would probably drive you mad if no one were to help you – but here at WP everyone is so helpful. Looking forward to the follow-up post.

  4. I’m using Firefox, and it’s fine for me. No sticking. However, I had a similar problem in my own blog’s editor about half an hour ago when the whole left slider bar went missing so I couldn’t do anything. I refreshed the page using the F5 key on Window 10 on my desktop (which clears the old page view) and that worked.

    One way Debby Kaye – or anyone else – can get round a (hopefully temporary) problem is to use Firefox which has a Reader view (in the address bar at the right) and when that’s clicked on the page should display without any distractions. She then wouldn’t see any of your stuff in the sidebar or header, but she’d be able to read your post. And if she can’t, then it’s probably a problem with something on her computer or device, not with the site.

    1. Thank you so much for this information Val. I really appreciate you taking the time to check my blog and let me know of a possible solution for those having problems reading my blog. I’ll be using your comment as part of my upcoming posts, and will link back to your blog as a thank you.

  5. Hi Hugh! I’m a bit late to the party, or to come to the rescue, so you might have been able to fix the issue, or have gathered enough information by now. In the past, I never had issues with reading your blog on my laptop, using Chrome. On my iPad, however, I’ve had different problems of which the sticking header was the least (so, I never mentioned that, when I alerted you to leaving comments not working out, a while back). All this was in the past.

    At present, no issues on my computer with the header/menu sticking. The menu is always present on the top of the page, using up about a fifth of the screen. The text of your blog scrolls underneath it, nothing annoying.

    On my iPad, using Safari, your menu sticks to the top of the page and stays there, as the rest of the blog scrolls. This menu part takes up about half of the screen when held in the horizontal position. No header visible. Interestingly, when I turn the screen in the vertical position, the menu does not stick and is not a part of the reading experience.

    I think some of the issues we are all experiencing with our blogs have to do with the browsers and operating systems of our devices. Technology changes so quickly and has become so complicated. Nobody can figure out conformity across the devices…

    1. Nobody is ever late to the party at Hugh’s Views & News, Liesbet. I appreciate you letting me know how my blog looks when you’re reading it.

      I had a rather long conversation, yesterday, with WordPress about the problems some of my readers have had. You’ve hit the nail right on the head when you say it’s down to the type technology and web browsers being used to read my blog posts. It’s only affecting a very small number of readers, but there’s nothing WordPress can do when a piece of software outside of their control decides to display our blog pages in a certain way. My brother-in-law uses an iPad pro, and I saw firsthand how the menu of my blog was still sticking on his device. However, we never thought to try turning the iPad vertical. I’ll let me know and see if the menu does not stick when he switched the position of the iPad.

      Thanks so much for letting me know. I’ll be using your comments in an upcoming post about the problems some readers have had with the header and/or menu sticking. I will, of course, link back to your blog in the post.

      1. Thanks, Hugh. Happy to help whenever I have the resources (as in internet and electricity). 🙂 We have had plenty of customers of our long-range cell and WiFi product complain to us that our device “doesn’t work” (but in a less nice term), while it had to do with their computer or tablet, or the browser, or…

  6. Newbie here, but what I see on my iPad Pro 10.5” is the menu stays (sticks) at the top of the screen. Also the sidebar scrolls along with the post. It does leave a smaller area to read your posts, but I’m not having an issue reading it. I tried my iPhone 8+ and your site name and tag line are at the top. The post scrolls fine and very easy to read. No menu, header, or sidebars populate. Hope this helps!

    1. It does, thank you, Debbie. I’m not sure why the menu sticks on the iPad. It’s something I’ll ask WordPress when I go back to them. I’m very pleased, however, to hear that it doesn’t spoil your reading experience.

  7. Hi Hugh, I’m pleased to say I am not experiencing any problems with your blog now, and also pleased to see your Twitter handle is now added to your blog tweets again. I use Chrome on my windows laptop.
    Previously your header did cover most of your page, leaving only about four or five lines of text to read. I have noticed the same on a lot of other blogs too. I assumed it was a new trend, but one I didn’t like. I would often not persist in reading posts shown in that way as it was too difficult to do so. I thought if “everyone else” wanted to follow the trend, then they could, but I wouldn’t. So I am pleased to hear that Debby pointed it out to you, and that you were able to fix it.

    1. Thanks for letting me know, Norah. I’m pleased to hear that the problem is now fixed and that the header and menu no longer stick when you read my blog. It seems to be just about the same for everyone else. I haven’t come across any other blogs where I’ve had the same problem, but it could be because I have a large screen on my iMac so, if anything does stick, there’s still enough space for me to read the post comfortably.

  8. Hi Hugh. Good idea to take a poll. I’ve seen a variety of answers here. Yes, the menu is still sticking for me but at least I now have about a 6 inch window to read the post. As you know I’m on chrome, on my Windows Surface laptop. What a pain, I’m sorry for your headaches. ❤ xx

    1. Hi Debby. Thank you so much for highlighting the problem to me. From the comments already in, most seem to be having no problems at all. A few said the header and menu were sticking, but that they no longer do since WordPress added some code to the CSS feed. Have you tried clearing the cache on your computer? WordPress recommended trying it first. I’ll be writing a follow-up post on this once I give other readers a chance to come back to me. At the moment (and as most don’t seem to be having any problems with the header and/or menu sticking) I’ll probably go down the line of asking readers to contact WordPress directly if they are having any problems with the header and/or menu sticking (unless I get an influx of comments informing me that they too only have a small amount of space to read my posts due to the header/menu sticking).
      I’m just very relieved that the problems you’ve had reading my blog don’t seem to be affecting the majority of the readers who have left me comment on this post. I’m sorry the problem of reading my blog with a limited amount of space is still affecting you. I hope it does get fixed. I’ll update everyone next week.
      xx

      1. Good job Hugh, it seems Geoffle and I are having the same issue with it sticking, but at least I can read with another 2 inches lol. I will wait to see what you come back with in your next post! 🙂 xx

  9. I’m so glad you fixed this, Hugh, because your header was sticking for me as well; and I too have experienced this on several other blogs. I thought it was an issue with the theme. Nothing is sticking now and there’s plenty of space to read your posts. I use a laptop and Firefox browser ❤️

    1. So pleased to hear that the header is no longer sticking, Tina. I was seriously thinking of changing my theme. However, the problem now seems to be fixed and 99% of readers are saying that there’s no sticking and that they can read my blog posts without any problems. I’m glad the problem seems to be fixed and that I don’t have to change themes. I rather like the theme I’m using and (excuse the pun) intend sticking with it. 😀

        1. It can, Tina. One thing that really irritates me whenever I have changed theme, is that not all the widgets are transferred over. Plus, some of the widgets I’ve disabled will show up again! It can usually take a good few days to get everything right again. 🙄

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