Writer and author Debby Kaye has recently informed me that she is having problems reading my blog. Both the header and menu on my blog were sticking when she was scrolling through a post, meaning that she only had a four to five-inch space on her screen in which to read a blog post. Debby informed me that it’s something she’s encountered on a number of other blogs, too.
After various discussions and emails with the WordPress Happiness engineers, they asked me to add some coding to the CSS feed on my blog. I duly did this and waited while Debby tested everything out. Unfortunately, although the header of my blog was no longer sticking when scrolling, the menu still was! I went back to WordPress, who added some more coding to the CSS box, and was asked to try again.
Unfortunately, no luck! Debby told me that the menu on my blog still sticks when scrolling. WordPress assured me that, from their end, it was no longer happening and included a short video clip showing me my blog and what happened when scrolling. On the video, nothing was sticking, and I now find myself stuck in the middle of something I seem not able to find the solution for.
WordPress did come back with a solution, which I detail below, but I wanted to also ask you, my readers, what you see when scrolling up and down on my blog. This is what WordPress told me.
‘If some users can still see the menu stick, it is possible that they have the website cached on their end. Is there any chance that you can ask them to clear their browser cache to be sure? We have some instructions here: https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache
I have checked in a few browsers, including Chrome on a laptop, and I do not see the menu sticking. The only remaining part that I do see when scrolling is the menu button, but not the rest of the menu, and it is not making the reading window any smaller.’
Here’s where I am asking for your help. When scrolling on my blog, what do you see? Does the header and menu on my blog stick, leaving you with very limited space to read my posts? Or, is everything working fine and you’re able to read my posts without any problems? Please leave me a comment and let me know. I’d really appreciate it if you would include the following information when leaving your comment.
- What’s sticking? Is it the header and menu, just the header, just the menu, or neither?
- Do you have enough space on your screen to read my posts if the header, menu, or both are sticking?
- What device are you using to read my blog posts? – Desktop, laptop, tablet or phone?
- What internet browser are you using? Chrome, Internet Explorer, Safari, Firefox, etc?
Once I have enough information, I can then go back to WordPress with the results.
I’d be interested to know if anyone else has (or is) experienced the same problem and, if so, what they did to resolve it.
Thank you so much for your help.
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